Our approach to technical training for our users is unique in that we combine insights and innovation with practical problem-solving and solutions. The result: You’ll come away with an extraordinary understanding of how inContact’s platform and software offerings address the most pressing challenges and issues facing today’s contact centers.
We customize courses by topic and target the content to specific contact center roles and responsibilities. We encourage you to mix and match your courses according to your individual needs and areas of interests. Regardless, you’ll be learning how to “win every interaction” in your customers’ journey.
We brought our entire team out here. The technical training was really great. We were able to open up the hood and dive into speech analytics, ad hoc reporting, and workforce optimization.