There’s nowhere else quite like it: It’s been called - Lively. Interactive. Informative. Fun. The place to be.
This year’s Solutions Showcase promises to be all that and more. The Showcase is a dedicated area where ICUC sponsors and exhibitors display their product offerings and technologies to inContact users and prospects.
But more than that, it’s a gathering place for all conference attendees—a place to refresh and recharge. Which means plenty of traffic—and plenty of time for discussion, exchanging ideas and exploring solutions to common challenges.
7:00 p.m. - 9:00 p.m.
12:15 p.m. – 2:00 p.m.
4:45 p.m. - 6:15 p.m.
1:45 p.m. - 3:15 p.m.
At the Solutions Showcase we get to talk to other users, learn about different options and figure out how we can really make a better experience for our clients.
Get solutions to your most pressing challenges on the spot from our inContact teams and partners. Members of teams that include Professional Services and Product Management are ready to assist.
The inContact Professional Services teams are ready to offer solutions on the spot
Get help with your unique business challenges and biggest obstacles.
Learn how to integrate your contact center with other systems to enable a world-class customer experience.
With this customer feedback solution, your organization will hear the true voice of the customer. Check out this demo for insights and ideas that will improve agent skills and effectiveness, outcomes and your overall customer experience.
Explore the evolution of Analytics & Reporting’s role in smart business decisions, from pre-built reports and ad-hoc reporting to custom-created reports. Track real-time management metrics with customizable dashboards and even get insights into how other businesses are using reporting tools.
inContact Analytics provides detailed, quantifiable insights from customer interactions that drive high-impact improvements in customer experience and agent performance. Natural language delivers highly accurate analysis of conversations and the sentiment surrounding them.
New features for inView performance management include Metric Selector to eliminate horizontal scrolling, a new search option, coin vesting, wallboard management and reporting scores. ‘Customize your Badges’ lets supervisors upload custom badges to fit your company’s direction and goals.
Learn how to maximize your agent efficiency and provide a unified customer experience across all channels. The latest integrations to the Salesforce platform include enhancements for inContact Agent for Salesforce® and Admin for Salesforce. We’ve got other CRM integrations, too!
How do you integrate with other systems to enhance your customer journey? Whether integrating legacy or proprietary systems, or building a Patron-facing application, state-of-the-art RESTful APIs make it easy to program from any platform, programming language or environment that supports HTTPS.
From simple routing to complex flows and customization, voice-only or omnichannel routing, this powerful tool will enhance your omnichannel customer experience. Learn to get every customer to the right agent /skills at the right time, as well as add channels like chat or email.
Experience the enhanced functionality of our agent and supervisor interfaces. You’ll see first-hand how inContact delivers an omnichannel experience for agents and empowers supervisors to make real-time decisions that simplify the workday and enable them to focus on priorities.
Outcomes, conversions and revenue are enhanced with this multi-channel outbound solution that eliminates awkward greeting delays and increases agent productivity. Dialing strategies include Preview (time and untimed), Progressive, Predictive, Compliance, Agentless (voice, SMS and email) and Manual.
Experience our new omnichannel functionality including the ability to handle different types of channels concurrently; elevate from one channel to another; and view the customer contact card. Check out our non-voice channels, such as Social, SMS, Collaboration and Virtual IVR.
High-quality voice is key to better customer interactions. Learn more about inContact Voice as a Service™, an optimized voice quality solution, built on our carrier-grade, global network and offering the most flexibility, connectivity options and monitoring available anywhere.
See how the inContact inCloud Ecosystem (iCE) can make your contact center more powerful and efficient. With a comprehensive selection of integrated and standalone products, iCE offers you an amazing array of options for enhancing and expanding your contact center platform.
inContact Evolve Workforce Optimization (WFO) is the first suite of products jointly developed by inContact and NICE experts. Come see how this suite’s simplified interface and newly available components--including Evolve Workforce Management, Quality Management & Recording--can help you solve sophisticated problems with ease.
Come visit with inContact's knowledgeable Key Account Managers to discover new ways you can help your customers and achieve positive business outcomes. Learn about our newest product and service offerings and how they could benefit your company.