As an inContact user, you’ll be expanding your horizons in all kinds of ways at ICUC. As this year’s theme, Reinventing Customer Service, implies, we’ll be challenging our current beliefs regarding customer service and replenishing them with even more customer-driven practices.This year’s conference, especially—two events under one roof—will be a one-of-kind interactive, immersive experience where you’ll be learning constantly and taking away real, practical value that will benefit your contact center and your organization, today and tomorrow.
Everybody—all contact center roles and responsibilities—benefit immensely from attending ICUC. The extraordinary tools, solutions, insights and best practices ICUC participants take away empower every contact center stakeholder to enhance and elevate the customer experiences their contact centers provide.
"I believe that ICUC is really an opportunity for like-minded people who are in similar roles and positions, regardless of your type of business, to be able to come together and really learn from each other."
Amy Latzer, 211 LA County
We work hard and play hard! Get to know your peers in a fun setting.
Interact with inContact experts and vendors.
Help shape our product releases with your input.
Get the training you need - all included with registration.
Learn the important trends that will keep your contact center ahead.
Meet hundreds of industry contacts and share ideas.
We get it—organizations want to understand the value of a conference before you go. The good news? ICUC’s value is easy to justify. Just download our ICUC 2017 ROI letter